:root{--blue:#123f8f;--navy:#122a53;--yellow:#ffca28;--green:#19ae78;--ink:#23334e;--muted:#71829b;--line:#e4eaf3;--bg:#f5f8fd}*{box-sizing:border-box}body{margin:0;color:var(--ink);font:15px/1.5 system-ui,-apple-system,Segoe UI,Arial,sans-serif;background:var(--bg)}a{color:var(--blue);text-decoration:none}a:hover{text-decoration:underline}.app{display:flex;min-height:100vh}.sidebar{width:248px;flex-shrink:0;background:linear-gradient(165deg,#0f3f91,#102e65);color:white;padding:30px 21px;display:flex;flex-direction:column}.brand{font-size:22px;font-weight:900;letter-spacing:1px;white-space:nowrap}.brand span{font-size:10px;letter-spacing:2px;display:block;margin:0 0 0 31px;color:#c5ddff}.sidebar-caption{font-size:10px;letter-spacing:3px;color:#84a5d8;margin:46px 12px 18px}.sidebar nav a{display:block;padding:13px 15px;border-radius:12px;color:#e1edff;margin:5px 0;font-weight:600}.sidebar nav a:hover{background:#315da2;text-decoration:none}.side-foot{margin-top:auto;border-top:1px solid #3e62a0;padding:22px 10px 0}.side-foot strong,.side-foot small{display:block}.side-foot small{color:#bbceef}.logout{border:0;color:#ffd773;background:none;padding:12px 0;cursor:pointer}.main{flex:1;min-width:0;padding:30px max(24px,3vw) 60px}.topbar{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-bottom:26px}.topbar small{color:var(--muted)}h1{font-size:26px;margin:3px 0}h2{font-size:21px;margin:0 0 12px}.btn{display:inline-block;background:var(--blue);border:0;border-radius:10px;color:#fff;font-weight:700;padding:12px 19px;cursor:pointer;text-align:center}.btn:hover{background:#0d2c61;color:white;text-decoration:none}.btn.secondary{background:#eaf1ff;color:var(--blue)}.welcome{background:linear-gradient(105deg,#0d3e8d,#1664af);color:#fff;border-radius:20px;display:flex;justify-content:space-between;align-items:center;padding:26px 33px;margin-bottom:24px}.welcome h2{font-size:27px;margin:4px 0}.welcome h2 span{color:var(--yellow)}.welcome p{margin:4px 0;color:#daebff}.eyebrow{font-size:11px;letter-spacing:2px!important;font-weight:800}.welcome-icon{font-size:56px}.stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin-bottom:24px}.stat{border-radius:17px;background:white;padding:20px;border:1px solid var(--line);border-top:4px solid var(--yellow);box-shadow:0 8px 26px #123c7e08}.stat div{font-weight:700}.stat strong{display:block;font-size:38px;color:var(--navy);margin:5px 0}.stat small,.muted{color:var(--muted)}.stat.blue{border-top-color:#4d9ff5}.stat.green{border-top-color:var(--green)}.stat.red{border-top-color:#e8546b}.panel{background:white;border-radius:17px;border:1px solid var(--line);padding:24px;margin:0 0 22px;box-shadow:0 7px 26px #1d417309}.panel-head,.detail-head{display:flex;align-items:center;justify-content:space-between;gap:18px}.filters{display:flex;gap:9px;align-items:center}.tablewrap{overflow-x:auto}table{border-collapse:collapse;width:100%;min-width:650px}th{text-align:left;font-size:12px;letter-spacing:.5px;color:var(--muted);background:#f7f9fd}th,td{padding:15px 12px;border-bottom:1px solid var(--line)}td{font-size:13px}td strong,td small{display:block}td small{color:var(--muted);margin-top:3px}.pill{display:inline-block;font-size:11px;font-weight:800;border-radius:99px;padding:5px 10px;background:#ebf1fa;color:var(--blue);white-space:nowrap}.priority-critical{background:#ffe1e6;color:#ae1c38}.priority-high{background:#fff0d7;color:#a46209}.priority-medium{background:#e7f0ff;color:#1756a2}.priority-low{background:#e7f6ec;color:#17834a}.status-open{background:#fff0ce;color:#9d6509}.status-assigned{background:#e6edff;color:#3756ab}.status-in-progress{background:#e7efff;color:#1259b6}.status-resolved,.status-closed{background:#dff7e9;color:#18864c}.table-note{margin-top:14px;color:var(--muted);font-size:12px}.empty{text-align:center;padding:35px}label{display:block;margin:15px 0 18px;font-weight:600;font-size:13px}input,select,textarea{display:block;width:100%;border:1px solid #d9e2ef;border-radius:9px;padding:12px 13px;background:white;color:var(--ink);font:inherit;margin-top:7px}textarea{resize:vertical}.fieldgrid{display:grid;grid-template-columns:1fr 1fr;gap:0 18px}.formpanel{max-width:900px}.detailgrid{display:grid;grid-template-columns:1fr 1fr;gap:20px;margin-top:20px}.detailgrid>.panel{min-width:0}.description{white-space:normal;line-height:1.8;background:#f7faff;padding:18px;border-radius:12px}.meta{display:grid;grid-template-columns:1fr 1fr;gap:15px}.meta small,.meta strong{display:block}.meta small{color:var(--muted)}.reply{padding:14px 0;border-bottom:1px solid var(--line)}.reply small,.event small{display:block;color:var(--muted);font-size:11px}.reply p{overflow-wrap:anywhere}.event{border-left:3px solid var(--yellow);padding:8px 0 13px 14px;margin:12px 0}.check{display:flex;gap:9px;align-items:center}.check input{width:auto;margin:0}.alert{padding:13px 16px;border-radius:10px;margin:16px 0;background:#e0f8ed;color:#187b4b}.alert.error{background:#ffe9e9;color:#a82d3a}.auth{display:grid;place-items:center;min-height:100vh;padding:22px;background:radial-gradient(circle at 20% 20%,#ffe99d,transparent 32%),radial-gradient(circle at 90% 85%,#a4c8fa,transparent 35%),#f5f8fd}.auth-card{background:#fff;border-radius:24px;padding:40px;max-width:440px;width:100%;box-shadow:0 20px 70px #133e7628}.auth-card .brand{color:var(--blue)}.auth-card .brand span{color:var(--green)}.auth-card h1{margin-top:34px}.auth-card p{color:var(--muted)}.auth-card .btn{width:100%}@media(max-width:1050px){.stats{grid-template-columns:repeat(2,1fr)}.detailgrid{grid-template-columns:1fr}}@media(max-width:720px){.app{display:block}.sidebar{width:100%;padding:18px}.sidebar nav{display:flex;flex-wrap:wrap;gap:4px}.sidebar nav a{padding:7px}.sidebar-caption,.side-foot{display:none}.main{padding:18px}.topbar{align-items:flex-start}.welcome-icon{display:none}.stats{gap:9px}.stat{padding:13px}.stat strong{font-size:29px}.panel{padding:16px}.panel-head{align-items:stretch;flex-direction:column}.filters{flex-wrap:wrap}.fieldgrid{grid-template-columns:1fr}.welcome{padding:20px}}

/* v2 visual refresh */
:root{--blue:#164baf;--green:#08a975;--yellow:#ffca24;--bg:#f2f6fc}
.sidebar{background:linear-gradient(175deg,#123e96 0%,#1453a2 56%,#0c396a 100%);box-shadow:8px 0 32px #102f5b12}
.sidebar nav a{transition:background .15s,transform .15s}.sidebar nav a:hover{background:#ffffff22;transform:translateX(3px)}
.welcome{background:linear-gradient(115deg,#123f96 0%,#145cb0 66%,#08a975 160%);box-shadow:0 15px 30px #1349851a}
.stat,.panel,.role-kpi{box-shadow:0 10px 28px #17457f0b;transition:transform .15s}.stat:hover,.role-kpi:hover{transform:translateY(-3px)}
.stat.yellow{background:linear-gradient(150deg,#fff,#fff7da)}.stat.blue{background:linear-gradient(150deg,#fff,#edf5ff)}.stat.green{background:linear-gradient(150deg,#fff,#eafbf3)}.stat.red{background:linear-gradient(150deg,#fff,#fff0f2)}
.role-kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:15px;margin-bottom:24px}.role-kpi{background:#fff;border:1px solid var(--line);border-radius:17px;padding:19px;font-size:22px}.role-kpi strong{display:block;font-size:29px;color:#153b78}.role-kpi span{display:block;font-size:12px;color:#647795;font-weight:700}
.btn{background:linear-gradient(100deg,#17459e,#236bd0);box-shadow:0 5px 16px #164c9c24}.sidebar .brand{color:#fff}
@media(max-width:1000px){.role-kpis{grid-template-columns:repeat(2,1fr)}}@media(max-width:650px){.role-kpis{gap:8px}.role-kpi{padding:13px}}